Collaborating on projects that support social investments in coffee-, tea- and cocoa-producing communities. Creating Quality Coffee. If any of our products fail to live up to your expectations, we will happily replace them or refund your money. Expect More Than Coffee We are passionate purveyors of coffee and everything else that goes with a rewarding coffeehouse experience. Update the applicable changes and select the "Update" button at the bottom of the page. Community. Alex Stone describes it as a " timeless form of torture." You can send to only one address per order, so once you fill your cart continue to checkout and select USPS Standard as the delivery method. Serve over ice and sweeten or cream as desired. A Different Kind of Company. We have been dedicated to sustainability from farm-to-cup for many years and have joined the Sustainable Coffee Challenge. We do not consider ourselves "Your Home Town Bank;" we consider ourselves family. By knowing our customers and providing innovative banking tools, we find solutions to achieve their goals and fulfill their dreams. Stop by our AUTO-DELIVERY page to sign-up today and receive 20% off plus free shipping on $45 or more. Click on the "Reorder" button on the right side to add the items to your shopping cart. Community Coffee Company is not liable for pricing errors. Select the link to the product page you would like and then click on the "Add to Cart" button. 3. The average American spends 13 hours per year and 43 days per lifetime on hold for customer service. As a repeat visitor, simply enter your e-mail address and password. Once the coffee is removed from the freezer those liquids melt increasing the overall moisture level of the coffee. You will also receive an email confirmation of your order. Customer Service; Find a Store; Navigation. A free inside look at company reviews and salaries posted anonymously by employees. Community Coffee Company was founded in 1919 in Baton Rouge by Henry Norman “ Cap ” Saurage. If any of our products fail to live up to your expectations, we will happily replace them or refund your money. If you would like to speak with someone directly or if you need immediate assistance, feel free to call us or email your comments, questions or concerns to: EMAIL: customercare@communitycoffee.com. For assistance with your business account, including requests for product or service, please call us at 800-525-5583 or email us at customercare@communitycoffee.com. Learn about our unique coffees and espresso drinks today. Our coffee contains 95mg to 150mg per 8 ounces of coffee beverage consumed, when brewing to our recommend ratio on the bag. The Lead Customer Care Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services and communicating effectively with … We stand by our 100% satisfaction guarantee. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. Starbucks supports sustainable programs that meet these communities' specific needs. Get a quote for your restaurant, convenience store, office or hotel today! If you would like to add or remove items in your cart for the Auto-Delivery regular shipment, select "Yes" or "No" under the Auto-Delivery column to activate or deactivate the product. Our mission to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. We are committed to protecting your privacy online. • Flexible, competitive solutions tailored for your team’s preferences. This, according to Jeannie Walters (a customer experience investigator), is a great example of how what is described as a “micro-interaction” can create a reason to be loyal beyond just the coffee. By continuing to use this website you agree to our use of cookies. We currently accept Visa, MasterCard, Discover, American Express, PayPal and Apple Pay for online payment. Have fun, dream big and connect with friends. Our 32-ounce bottle makes a total combined 160 ounces, or twenty (20) 8-ounce servings of cold brew coffee. That alone should be enough to encourage you to improve your customer experience. CALL: … If you are a new visitor, you will be asked to create a new account. Got it! The common theme from the tips above is that “one-time training” is not enough. Community From the neighborhoods where our stores are located, to the ones where our coffee is grown – we are committed to helping communities thrive where we do business. Bringing people together, inspiring change and making a difference in people's lives – it's all part of being a good neighbour. From open mic nights to service projects to spreading messages of hope, we are making our communities stronger. Select United States as the country and enter the Zip/Postal Code. We use cookies in order to provide you with a better browsing experience. You can contact customer support by: Filling in the contact form ; Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 8.30am and 5pm (AEST) Monday through to Friday; Use our service representative locator to locate a service agent near you Thank you for visiting us online. Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. We are committed to delivering the highest quality products and superior service to our customers. Coffee Beans Blends Brewing; Menu Drinks Food Nutrition; ... Our Coffee Brings People Together. Everything we do has to be as good as our coffee. If you are still not sure, please contact a customer service representative at 1-800-884-5282 to look up the order for you. We also make our pure cold brew concentrate using an authentic cold brewing process. Remove filter packs when steeping is complete and add 3 cups of filtered water. Summary . Reports to: Customer Care Supervisor . Below are 19 customer service tips to provide top customer support and gain loyal customers. Starbucks Foundation. At Community Coffee, we are not Fair Trade certified but we are committed to fair labor practices. Visit the CONTACT US section for additional options. A customer should adjust the amount of coffee to water based on taste preference. Community service answers the question, “How can I be a good neighbor & create a place of belonging in my neighborhood?” We aim to engage our local communities through our partners (employees), dream big about what we can accomplish and celebrate local events and projects. The metal screen filter within the press allows for an increased number of dissolved solids and therefore a bolder flavor. Community Coffee - Found 0 Employees, 10 Phone Numbers and 10 Emails. Check out “What is Quality Coffee” and “48 Factors of Surprise and Delight” for more ways to please customers and generate word of mouth marketing. You can live chat with one of our friendly representatives any time Monday through Friday from 7:00 AM to 4:30 PM CST. Starbucks continues to grow and think of new ways to serve more than just piping hot coffee and delicious lattes to their patrons, and for that, your business can learn many important lessons. Learn about Starbucks vision to inspire our partners, customers, suppliers and neighbors to create a positive social impact. Alternatively, you can reach our Customer Services team by submitting a query through our contact form. Smith, 23rd Battalion, Unit 2340, Box 132, APO AE 09350, Bagdad, Iraq. We hope the frequently asked questions listed below will provide the information you are looking for. Find the Order ID that you would like to repeat. 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Simply add hot water to your freshly ground beans, let it steep, and press down gently on the plunger. Customer service is providing a service to customers before, during and after a purchase. To make changes to your delivery frequency, coffee selection, quantity or shipping address, just go to MY ACCOUNT and log in using your current e-mail address and password. If you can’t find what you’re looking for on our website check out our FAQ’s for the quickest answer. Items that contain your search word in their name or description will appear in the results. Please call us at 1-800-884-5282 or e-mail us immediately and include your name, order number and telephone number. Community® Cold Brew Coffee delivers a deliciously rich and bold taste with less acidity and a stronger flavor than brewed coffee. Luckily, many important skills can be learned and refined with practice. Once an order has been submitted successfully, you will see a confirmation screen with the order number. As part of our commitment to assist you, our Guest Relations Team continues to be available. Job Description: Lead Customer Care Representative . We've all endured the frustration of hotline waiting queues. Since it’s a “steeping method” of brewing, the coffee is totally infused with hot water, extracting the entire potential flavor from the coffee grounds. If you would like to remove all items in your cart, select the “Remove all items from cart” link. So if you want to improve your service, responsiveness is a good place to start. Yes, an Auto-Delivery is a wonderful gift that provides recipients continuous enjoyment. Starbucks gets customer service, and they get it right! 800-884-5282 • customerservice@communitycoffee.com • 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Mix one-part cold brew concentrate to four parts milk or water. Please reference our PRIVACY POLICY for details. Creamers. Once you have reviewed all of the items in your SHOPPING CART and are ready to proceed to checkout, select the "Check Out Now" button located underneath the estimated total. If you are not yet logged in on the site, you will be prompted to do so. Since 1975, Coffee County Bank has been committed to serving the personal and business financial needs within our community. Social Media Community It is designed to increase the level of customer satisfaction – that is, the feeling that a product or service has met the customer’s needs and expectation. Collaborating on projects that support social investments in coffee-, tea- and cocoa-producing communities. 800-884-5282 • customerservice@communitycoffee.com • 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Also, a coarser ground coffee is preferred for this method to prevent over extraction. If you would like to speak with someone directly or if you need immediate assistance, feel free to call us or email your comments, questions or concerns to: EMAIL: customercare@communitycoffee.com John Smith, Unit 2340 Box 132, APO AE 09350, Incorrect – SGT. Community Stores. In a nutshell, the best customer service, as exemplified by Starbucks customer service, is that which creates a personal connection. Learn about our unique coffees and espresso drinks today. Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Everything we do has to be as good as our coffee. Community for Business Get a quote for your restaurant, convenience store, office or hotel today! Enter APO as the Town/City and then select appropriate Armed Forces designation from the drop-down menu (AA=Armed Forces America, AE=Armed Forces Europe, AP=Armed Forces Pacific). Enter the recipient First and Last Name as normal, then in the Address Line 1 enter the UNIT, CMR or PSC and number as well as the BOX number. Department: Customer Care & Direct Ship . Go to My Account and log in using your current e-mail address and password. From fast, reliable ordering and delivery to professional service and equipment maintenance, Community Coffee Company provides a full-service coffee experience that will deliver a positive impact in your office every day. Select the "Edit" button next to the Auto-Delivery profile information. There are plenty of different KPIs you can use to measure customer service and the success of your business’s customer service strategy. Please visit our AUTO-DELIVERY page for more details. © Moisture accelerates staling and will negatively impact the taste profile of the coffee. Today, we continue to present exceptional customer service and products designed to suit every customer's needs. 2018 Community Coffee Company. Below is a list of different KPIs your business might consider using to measure customer service. Different ones will make more sense for different types of businesses. Community Grants; ... Community Involvement. We stand by our 100% satisfaction guarantee. All rights reserved. For good or bad, its strategy has helped the company become recognized the world over. Starbucks supports sustainable programs that meet these communities’ specific needs. 800-884-5282 • customerservice@communitycoffee.com • … Our stores, our partners and our relationships with local nonprofit organizations, are helping create new pathways to opportunity for young people in communities around the world. Use the Product Search Box located on the top right corner of every page. Please call our customer service representatives toll-free at 1-800-884-5282 if you have any questions or issues with our products. When coffee is frozen, natural gases convert to liquid (condensation) and freeze. If you're truly interested in providing the best customer service, let your customer talk and show him that you are listening by making the appropriate responses, such as summarizing what the customer has said and suggesting how to solve the problem. In addition to quick repeat ordering capabilities, your profile will allow us to customize special offers suited to your taste preferences. There is no obligation and you may cancel your order if you are not satisfied for any reason. This makes it difficult to say exactly how many cups a bag will brew. Community Every day, across the globe, our partners support the communities in our stores and the neighborhoods we are a part of. All rights reserved. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. Because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. Auto-Delivery is a convenient way for you to have your favorite coffee delivered fresh to your door without having to remember to shop for it when your cup runs low! Bottled Iced Coffee. Starbucks, the goliath of coffee, has made a name for itself with its customer service. Correct – SGT. Type in the name or any part of the name of the product you are trying to find, and click the magnifying glass to search. Coffee shops agree that staff training is the most important thing to create quality coffee, but how you train is important too. Thank you for supporting our military! To learn more and to turn off cookies visit our Cookie Policy. Get a quote for your restaurant, convenience store, office or hotel today! We recommend using 2 tablespoons of coffee to 6 ounces of water. You may also call us at 1-800-884-5282 to make changes to your Auto-Delivery. As a founding member of World Coffee Research we support the mission to grow, protect, and enhance supplies of quality coffee while improving the livelihoods of the families who produce that coffee in communities throughout the world. Customer Service | Starbucks Coffee Company Despite this, U.S. companies lose $62 billion a year due to poor customer service. If the order has not already been processed for shipping, we will gladly make the change. Can the sales pitches and the product babble. Overall Satisfaction To ship to a military address, be sure you select a Military Match product to ensure that we double your order at no additional cost. When you use your registered Starbucks Card or Mobile app to purchase a beverage and then present that same Starbucks Card or Mobile app, you can get free refills of brewed coffee (hot, Iced Coffee or Cold Brew), and tea (hot, or iced) during the same store visit regardless of the original beverage at participating Starbucks stores. Select the tab for the account information you would like to update. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. And neighbors to create a positive social impact and select the `` place order '' button to. 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